PRIVACY & TRUST

You can speak at your own pace.

Sharing something personal can take courage. At The Unsaid, we want you to feel respected, not pressured to explain everything perfectly. This page explains, in plain language, what information the website handles, why it is needed, when it goes to a service provider, and how you can contact us about it.

1. What information we collect

• Booking and contact details: your name, email address, phone number, selected service and session, preferred date and time, language, and any concern or message you choose to enter.
• Astrology details: only when you choose a Vedic Astrology reading, the form asks for your birth date, exact birth time, birth place, main area of focus and any message you choose to add.
• Payment and booking records: booking reference, amount, payment status and transaction/order identifiers needed to verify payment and manage the appointment. The Unsaid does not receive or store your UPI PIN, bank password or full payment-card credentials in its own booking database; these are handled in Razorpay's checkout.
• Basic technical information: the website, hosting or security providers may process routine technical information such as IP address, browser/device details, request time and security logs as part of delivering and protecting an online service.

2. How we use your information

• To create, confirm, reschedule or help resolve a booking and to send your session details or meeting link.
• To process and verify payment, prevent misuse, keep appropriate booking records and resolve payment, cancellation or support issues.
• To understand the topic you have chosen and prepare for the session you requested. You decide how much context to share.
• To respond to privacy or customer-support requests and meet legal obligations where they apply.

We do not sell your booking information, trade it with data brokers, or share it with third parties for their own advertising. We do not use your private message or astrology birth details to target advertisements.

3. Your free 2-minute check-in

The check-in is a reflection tool, not a diagnosis or medical assessment. Its answers are handled in your browser and are not sent to The Unsaid by the check-in tool. They are not used to create your booking. Because the answers are not saved to our booking system, they may disappear if you reload or close the page.

4. Which service providers are involved?

The website relies on a small number of providers to operate. We share or send information only where it is needed for the relevant feature, payment, booking or technical operation. These providers have their own terms and privacy practices.

• Razorpay: processes checkout and payment-related information. Razorpay may independently process information under its own privacy notice.
• Neon: hosts the booking database, which stores booking/contact details and the message or astrology details submitted with that booking.
• Cloudflare Pages and Cloudflare Pages Functions: currently host the primary public website and server-side booking functions, and may process technical/security logs. Vercel: an older server-side deployment may be retained for migration or rollback; if it remains active, it may also receive booking requests and process the booking/contact/payment-verification information needed for those requests. GitHub Pages: an older static website copy may remain accessible. The primary booking site is the-unsaid-bg2.pages.dev.
• Google Calendar, Google Meet and Google Apps Script: the scheduling integration receives the booking reference, service/session, appointment date and time, duration, amount and the contact details needed to arrange the meeting and send booking notifications. The current calendar-integration request does not include the free-text concern/message or the astrology birth date, birth time or birth place.
• Open-Meteo: when you search for a birth place, the text you type into that location search is sent to its geocoding service to return matching places. Your other astrology details are not part of that place-search request.
• Google Fonts: loads the typefaces used on the website; your browser connects to Google's font service to retrieve them.

Some providers may process technical information or store information in locations outside India. The exact handling by each provider is governed by its own policies and terms, together with any applicable legal requirements.

5. Browser storage and payment recovery

During checkout, the browser may temporarily keep a booking reference and selected session in local storage, plus a short-lived booking-access token in session storage. This helps the site recover the status of a payment or booking if confirmation takes longer than expected. The site clears these items after confirmation when possible. If you use a shared device, close the page when finished and avoid leaving it accessible to others.

6. Sessions and sensitive information

The booking form stores the message you submit as part of the booking record so it can be considered for the requested service. The website booking flow itself does not contain a feature for recording session audio or video. Online sessions use Google Meet, whose services process meeting and connection information under Google's own terms.

The Unsaid offers listening, reflection and personal guidance; it is not an emergency service or a substitute for qualified clinical care. Do not assume that a conversation has the same legal confidentiality privilege that may apply to certain regulated professional relationships. Please share at your own pace and only what you are comfortable putting into an online service.

7. Retention and deletion requests

We aim to keep booking information only for as long as reasonably needed to administer sessions, reconcile payments, handle cancellations or disputes, protect the service and meet applicable record-keeping obligations. Booking attempts that remain unpaid and unconfirmed are subject to a retention sweep: 90 days after the temporary hold expires, we replace contact details with non-contact placeholders and clear optional messages and astrology birth details. We retain limited booking/order identifiers, amount, slot/status and related records only where needed for payment reconciliation, security or legal obligations. We cannot promise that every copy in a provider's backup or technical log will disappear immediately. If you ask us to delete information, we will review the request and remove information we no longer need to retain, subject to applicable law and legitimate payment, security or dispute-record requirements.

8. Security

The booking system uses safeguards including server-side storage of secret credentials, server-side Razorpay signature and payment checks, protected booking-status access and request-rate limits. We seek to limit access and use information for the purposes described on this page. These measures reduce risk but cannot remove every risk associated with internet transmission, devices or third-party services.

If you contact The Unsaid through WhatsApp, WhatsApp and its parent company Meta may process your messages and related account or device information under their own terms and privacy practices. Please review the WhatsApp Privacy Policy before messaging, and avoid sharing sensitive personal, health or birth details over WhatsApp.

9. Your choices and privacy requests

You can choose what to include in an optional message and may contact us to ask what booking information we hold, request correction, ask for deletion where appropriate, withdraw consent where processing relies on consent, or raise a privacy concern. We will assess and respond to requests in accordance with the laws that apply; some booking or payment records may need to be retained for legitimate or legal reasons. We may need to verify your identity before acting on a request.

For a privacy request, email us from an address you can access and, if relevant, include your Booking ID. Please do not email payment passwords, UPI PINs, identity documents or extra sensitive details that are not needed to identify the booking.

10. Applicable privacy laws

We aim to handle personal data in line with the Indian laws that apply to The Unsaid, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as their provisions apply and come into force. India's framework has a phased commencement timeline; this statement is not a claim that every provision is already in force or that compliance has been independently certified. You can read the DPDP Act, 2023 and the DPDP Rules, 2025.

Other privacy laws may apply depending on where a person is located and the nature of the service—for example, the EU GDPR can apply to certain organisations outside the EU when they offer services to people in the EU or monitor their behaviour there. There is no single privacy law that automatically applies worldwide in the same way to every website visitor. We will consider the requirements that apply to a particular service relationship. For a general overview, see the European Commission's GDPR information.

Last updated: 18 October 2026.

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