TERMS & BOOKING
A clear, simple way to book.
These terms explain how The Unsaid bookings, payments, cancellations and rescheduling work. By submitting a booking and completing payment, you confirm that the information you provide is accurate and that you understand the nature and limits of the service.
Bookings and temporary slot holds
After you choose an available time and begin checkout, we temporarily hold that slot for 10 minutes while you complete payment. If payment is not completed and verified within those 10 minutes, the hold may expire and the time may become available to another customer. A booking is confirmed only after payment is successfully verified and confirmation is processed.
Payments and payment issues
Payments are processed through Razorpay. Payment details are handled by the payment provider and are not stored directly in the public The Unsaid website. If money has been debited but your booking is not confirmed, do not make a second payment. Contact us with your Booking ID, scheduled date and time, booking email address and payment reference if available. Within 48 hours of receiving the details needed to investigate, we will confirm the booking or initiate a refund if we cannot confirm it.
Cancellation and refunds
If you cancel at least 24 hours before your scheduled session, you may choose a full refund to your original payment method or one free reschedule, subject to availability.
For cancellations made less than 24 hours before the session, a refund is normally not available. At our discretion, we may offer one reschedule, subject to availability. If you do not attend your session and have not arranged a change with us in advance, no refund or reschedule is available.
If The Unsaid cancels a confirmed session, you may choose a full refund or a free reschedule. Approved refunds are sent to the original payment method and usually appear within 5–7 working days after the refund is initiated; the timing may vary by bank or payment provider.
To request a cancellation, reschedule or refund, email us with your Booking ID, scheduled date and time, and the email address used for the booking. Please see the Cancellation & Refunds policy for the full process.
Online sessions
Sessions are conducted online using the Google Meet link associated with the calendar event. Customers should join a few minutes before the scheduled time.
Emotional support
The Unsaid is a space for listening, reflection, emotional support and personal guidance. It is not a replacement for licensed psychotherapy, psychiatric treatment or medical care, and no particular outcome is promised.
Astrology
Astrology is offered as a traditional guidance and reflection practice. It does not guarantee future events or outcomes and does not replace medical, legal or financial advice.
Who operates this service
The service is operated under the business name The Unsaid in India. The service is available only to people aged 18 years or older. By booking or using the service, you confirm that you are at least 18.
Governing law and jurisdiction
These terms and the service are governed by the laws of India. Subject to applicable law, the courts in Kanpur, Uttar Pradesh, India shall have jurisdiction over disputes arising from or relating to the service.
Grievance redressal
For a grievance or complaint about the service, contact The Unsaid at [email protected]. We aim to acknowledge and respond to grievances within 48 hours of receiving them.